A virtual office is an extension of your business. It provides a professional business mailing address that boosts your businesses image. This is far superior to using a home address, PO Box, or mailbox store in a shopping center. When clients search your business location they see a professional commercial business office building.
TRUE Space virtual office services provide month-to-month flexibility.
MAIL & PACKAGE HANDLING
Your TRUE Space virtual office business center accepts delivery of your business mail and small packages. We are your business mailbox. When mail arrives (excluding junk mail) we email you a "TRUE Space Mail Alert" that lets you you received mail and who sent the mail. You have the option to pick up your mail or you can set your account up for "weekly" or "upon request" forwarding. Mail forwarding clients have the option to pick up packages or can have them forwarded (separate Package Forwarding Deposit required).
Mail pickup hours
Atlanta Midtown: Mon-Fri 7:00am - 8:00pm Sat 8:00am - 1:00pm
Atlanta Perimeter North: Mon-Fri 7:00am - 6:00pm, Sat 8:00 - 4:00pm
Atlanta East: Mon-Fri 7:00am - 6:00pm Sat 10:00am - 1:00pm
Smyrna: Mon-Fri 7:30am - 5:30pm Sat 9:00am - 3:00pm
Mail Forwarding: $2.00 service fee per batch of mail forwarded. Much lower than the per piece price of our competitors. TRUE Space Virtual Clients requesting mail forwarding provide a "Mail Forwarding Deposit" ($25.00) from which postage costs and service fees are deducted. The Mail Forwarding Deposit is automatically recharged via credit/debit card once it falls below $7.00. Mail forwarding clients are able to pick up received packages (pickup within 3 business days of notification required).
Package Forwarding: (Includes envelope overnight and 2nd day air services): Due to the high cost of shipping packages, a separate Package Forwarding Deposit is required for this optional add on service. The minimum Package Forwarding Deposit and replenishment amounts are $150.00 (this deposit balance is fully refundable upon request). Package forwarding costs and service fees are deducted from this balance. Package Forwarding Deposit and Replenishment payments must be made by check or money order. 7 day hold period applies to checks before funds area available for use.
Package Limitations: TRUE Space is not equipped to handle large quantities of packages, large boxes/packages (max size: 24" x 18" x 18"), LTL freight shipments, or heavy boxes greater than 50 lbs. We can not accept deliveries requiring a signature. UPS and FedEx make regular deliveries to our office and don't require a signature unless required by the shipper. The U.S. Post Office typically requires a signature and will place a "Pick up at Post Office" card in our mailbox which we pass on to you. We recommend selecting UPS or FedEx for easy inbound shipments. The TRUE Space address is for business purposes only (no personal item shipments which also includes toilet paper, paper towels, sleeves of cups and other bulk products). We can not accept deliveries of heavy boxes containing multiple reams of paper. The TRUE Space address can not be used as the return address on retail product shipments or as the address for merchandise "Returns". Boxes / packages must be picked up within 3 days of notification.
CONFERENCE / TRAINING ROOM
Each TRUE Space business center has a Conference/Training Room that comfortably seats 8-10.
A flat screen 1080p HDMI ready TV and marker board provide great tools for your presentations.
All virtual office space clients have access to reserve the Conference Rooms during the hours of
8am - 5pm Mon-Fri (Smyrna) and 8am - 6pm (Atlanta Midtown, Atlanta East, Atlanta Perimeter North).
Conference Room time is billed in 15 minute increments with a 1 hour minimum.
Virtual Office ...............................................................................$44.99 per month (No set up cost)
Virtual Office with Registered Agent Service ......................... $49.99 per month (No set up cost)
Virtual Office Security Deposit .................................... $50.00 ($60.00 if Registered Agent Services are also selected)
Deposit is fully refundable upon closing your virtual office
ADDITIONAL SERVICES (Optional or As Needed)
Mail Forwarding........................................................... Actual postage cost + $2.00 Service fee
Mail forwarding services requires a $25 Mail Forwarding Deposit. When the deposit balance falls below $7.00 an additional $25.00 is charged to the card on file. Mail
can be forwarded either upon request or on a weekly basis. Multiple items from the same week will usually be combined into a single envelope and
mailed to your forwarding address. Mail scanning is available upon request at $5.00 per piece of mail up to 10 pages then $1.00 per additional page over 10). A mail
forwarding deposit is required. For international mail forwarding situations requiring a trip to the U.S. Post Office (typically not required), the Package
Forwarding Service fee applies.
Package Forwarding (includes envelope overnight and 2nd day air service) ........................................UPS/FedEx Shipping Fee + $12.50 Service fee
A Package Forwarding Deposit ($150 minimum) is required for this added service. TRUE Space offices are not equipped to handle large packages
(greater than 18" x 14" x 14"), heavy boxes greater than 25 lbs, or high volumes of packages. Do not send packages requiring a signature by recipient. Packages
or envelopes sent with signature required will not be deliverable.
Conference / Training Room...................................... $30.00/hr or $7.50/15 minutes (When reserved, a one (1) hour minimum charge
applies. Billed based on amount of time conference room is reserved. Any time overage is billed later). Smyrna Conference Room Available Mon-Fri 8am - 5pm.
The Atlanta East Conference Room is available Mon - Fri 8am - 6pm. Online reservations must be made three days in advance. This provides time to coordinate
with you for access to the secure office space area.
Google or Bing Address Listings: Requires non-refundable payment of 6 months virtual office service before verification pin number(s) are released to you. We will
contact you when 6 month payment is required (pin number received in the mail). This ensures that all client listings are valid for a long enough period enabling TRUE Space
addresses to maintain the highest SEO value with Google and Bing. This is a direct benefit to all TRUE Space clients listing a TRUE Space address on the internet!
Payments are due on the 1st of each month. TRUE Space accepts payment by MASTERCARD, VISA, AMEX, DISCOVER, DEBIT (excluding prepaid debit cards). If you start mid month you will be billed for a prorated period plus your first full month rent, along with a one month deposit when signing up.
Simply notify TRUE Space in writing (email is acceptable) that you wish to give 30 day notice of cancellation. Cancellation can be submitted at any time via email and is always handled as an "end of calendar month" cancellation. To receive a refund of your Security Deposit and Mail Forwarding Deposit balance you must provide 30 days notice of cancellation and ensure the TRUE Space address is no longer in use for your business by your cancellation date. Continued active use of a TRUE Space address will reinstate your account even if cancelled.
How do I set up my virtual office?
Sign up online by clicking here
Once registration information is submitted and payment has been received/processed, you will receive an email confirming that your virtual office is "live".
Can I use my virtual office address when forming a Corporation or LLC?
Yes. Your virtual office can be listed as your business address in state and county filings. If you selected "Registered Agent" service (Additional $5 monthly), you can list the TRUE Space address as your "Registered Agent" address. A registered agent is your designated person within the state who is responsible to receive "service of process" and formal notifications from government, legal, or law enforcement agencies.
Can I use one (1) virtual office account to receive mail for multiple businesses?
No. We only allow one business to be registered to each virtual office account. If you operate your business or websites with alias names or "DBA" names, you must have a separate virtual office account for each alias or DBA. A 20% discount is available for additional virtual offices.
Can I use the virtual office for personal mail or as my residence?
No. TRUE Space only provides mail service for businesses
How do I pick up my businesses mail?
You will receive "Mail Alerts" via email notifying you that your business has received mail. The email contains basic information about the sender (if available on the envelope) and information about how to pick up your mail. You can then come to TRUE Space to pick up mail Atlanta Midtown (Mon-Fri 7am - 8pm and Saturday 8am - 1pm), Smyrna (Mon-Fri 7:30am-6pm and Saturday 9am-3pm), Atlanta East (Mon-Fri 6am - 6pm and Saturday 10am - 1pm), Atlanta Perimeter North (Mon-Fri 8am-6pm and Saturday 8am-4pm).
Can I easily upgrade to a cubicle or office within TRUE Space as needed?
Yes. TRUE Space provides office rentals on a very affordable month-to-month basis at our Atlanta Midtown and Smyrna locations. Cubicles are available at our Smyrna location. This helps you grow without needing to change your mailing address. To learn more about office and cubicle rentals please visit www.office-space-atlanta.com.
Do you offer phone receptionist services where you answer the phone as if you are my business?
We don't offer phone numbers or phone receptionist services. You can easily get these services from an independent provider at lower costs and probably with better service than any virtual office can provide. Also, you really don't want your phone number linked to your virtual office, it should be portable with your business and controlled by you. We recommend you contact Grasshopper.com if you need a phone number, voice menu and call forwarding services.
As soon as you receive a confirmation email from TRUE Space you can begin using the TRUE Space address for your business.
Set up your Virtual Office Today!
Call (404) 965-4141